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New eco friendly arrivals!

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We are a team of designers, developers, and creatives who are passionate about creating beautiful and functional products.

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Shipping Policy

Last updated: April 2026

All KADO Japan orders ship directly from Japan. We pack every order carefully and dispatch within 1–3 business days. Tracking is included on all shipments.

Carriers

DHL Express

Fastest option. Door-to-door with real-time tracking. Typically 3–7 business days worldwide.

Japan Post — EMS / Airmail

Standard international post. EMS: 5–14 business days. Airmail: 10–21 business days depending on destination.

The carrier and service level available for your order are shown at checkout based on destination and package weight.

Processing Time

Orders placed before 12:00 JST on business days are typically processed and handed to the carrier within 1–3 business days. Processing may take longer during public holidays, limited-release drops, or periods of high order volume. You will receive a shipping confirmation email with your tracking number as soon as the parcel is dispatched.

Estimated Delivery Times

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Region	DHL Express	Japan Post EMS
USA / Canada	3–5 business days	7–14 business days
UK / Europe	3–5 business days	7–14 business days
Australia / NZ	3–5 business days	7–14 business days
Southeast Asia	2–4 business days	5–10 business days
Rest of world	4–7 business days	10–21 business days

Times are estimates from dispatch date. Delays caused by customs clearance, local postal services, or force-majeure events are outside our control.

Customs & Import Duties

Shipments may be subject to import duties, taxes, or customs inspection fees levied by your country. These charges are the recipient's responsibility and are not included in the order total or shipping cost shown at checkout. We declare the full commercial value on all customs documents as required by law — we cannot mark shipments as \"gift\" or under-declare values.

Tracking Your Order

A tracking number is sent to your email once your order ships. You can also track your order any time from the Track Your Order page. DHL shipments are tracked in real time. Japan Post tracking updates may be less frequent in transit countries.

Lost or Damaged Parcels

If your parcel arrives damaged, please photograph the outer packaging and the item immediately and email us at support@kadojapan.com within 48 hours of delivery. We will arrange a replacement or refund.

If tracking shows your parcel as delivered but you have not received it, please check with neighbors and your local post office first, then contact us. For parcels stuck in transit beyond the maximum estimated delivery time, contact us and we will open an investigation with the carrier.

Pre-order Shipping

Pre-ordered items ship once released by the manufacturer in Japan. If your order contains a mix of in-stock and pre-order items, they will ship separately at no extra charge. We will notify you by email if a pre-order release date changes materially.

Questions?

Email us at support@kadojapan.com and we will reply within one business day (Mon–Fri, JST).

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Return & Refund Policy

At KADO Japan, we want you to be completely satisfied with your purchase. Since all items are sourced directly from Japan, please review our policy carefully.

Returns:

Items may be returned within 14 days of delivery for a full refund.
- Items must be unused, in original packaging, and in the same condition as received.
- Sealed trading card products (booster boxes, packs) cannot be returned once opened.

How to Initiate a Return:

Contact us at support@kadojapan.com with your order number and reason for return. We will provide return instructions and a return shipping address.

Return Shipping:

Return shipping costs are the responsibility of the customer.
- We recommend using a tracked shipping method for returns.

Refunds:

Refunds are processed within 5-7 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method.

Damaged or Defective Items:

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund including return shipping.

For questions, contact support@kadojapan.com.

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Weight	Est. Price	Transit
≤ 0.5 kg	¥ 2,500	4–7 days
≤ 1 kg	¥ 3,200	4–7 days
≤ 2 kg	¥ 4,400	4–7 days
≤ 5 kg	¥ 7,600	4–7 days
≤ 10 kg	¥ 12,300	5–10 days

baymax hybrid case

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