Frequently Asked Questions

All products are sourced directly from official Japanese retailers including Pokémon Center, Disney Store Japan, Nintendo Tokyo, and atmos Tokyo. We guarantee 100% authenticity.

DHL Express: 3–7 business days worldwide. Japan Post EMS: 5–10 business days. Japan Post Airmail: 10–21 business days. Processing takes 1–3 business days before shipping.

Yes, we ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and the weight of your order.

International orders may be subject to customs duties and import taxes imposed by your country. These charges are the responsibility of the buyer and are not included in our shipping prices.

Yes, all orders include full tracking. You will receive a tracking number via email once your order ships. You can track your package on the carrier's website (DHL or Japan Post).

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.

Items may be returned within 14 days of delivery for a full refund. Items must be unused and in original packaging. Sealed trading card products (booster boxes, packs) cannot be returned once opened. See our Returns & Refunds policy for details.

Contact us at support@kadojapan.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including return shipping.

Yes, we offer pre-orders for upcoming releases from Pokémon Center, Nintendo, and other official Japanese retailers. Pre-order items ship as soon as they are released in Japan.

Email us at support@kadojapan.com. We typically respond within 24 hours.